Live operator coverage 7 days a week... Agents who have been thoroughly trained on the history, background, purpose and cause of your organization... using only client-approved scripts...Pleasant , Courteous and Professional agents.
Inbound Mail (Caging)
NTS has a caging area with several levels of security in order to provide quality donation [processing from mail receipts. All donations (check, credit card and cash) will be batched and made ready for deposit on a daily basis.
We make outbound chase calls, e-mails, or broadcast faxes to follow up on your direct mail, other advertising, or to make sure your customers receive what they order. We also survey your customers and prospects to give you the up-to-the-minute data you need to build your business.
We provide a 24-hour turnaround in our fulfillment department. Our mailroom staff instantly receives the orders that have been captured either by phone or mail...the process requests for information i.e. annual report, state/local chapter locations. legislative updates, etc. Every donation generates an acknowledgement/receipt and a "Thank You" letter.